Shipping

Most items are ready to ship within 3-5 business days.

Size specific items such as rings etc are made to order so I kindly ask for you to allow up to two weeks for production.

All details of availability is stated in the product description.

 

Please note - if you order an item which is ready to ship along with an item which has a lead time of 2 weeks the order will be sent in 2 weeks. You can split the order if you’d like the ready to ship item sent sooner by ordering separately.

 

UK Shipping:

All Orders Royal Mail Tracked 48 | £4.99

 

Please allow 2-4 business days for delivery

 

International Shipping:

We currently ship worldwide using Royal Mail Tracked service.

Each country has their own duties and taxes to pay and these costs will not be covered by myself, you will be responsible for any fees when you receive your order

Orders between €10 and €150 customers are likely to be charged import tax and handling fee 

Orders over € 150 customers are likely to be charged import tax, handling fee and a customs charge

 

Europe (EU) 

Orders under £60 | Royal Mail Tracked | £9

Orders over £60 | Royal Mail Tracked | £15

 

World Zone 3 (USA)

Orders under £60 | Royal Mail Tracked | £18

Orders over £60 | Royal Mail Tracked | £25

 

World Zone 2 (Australia, New Zealand, Singapore, and neighbouring territories)

Orders under £60 | Royal Mail Tracked | £15

Orders over £60 | Royal Mail Tracked | £25

 

World Zone 1 ( North America *Excluding the USA,  South America, Africa, The Middle East, The Far East, and South East Asia)

Orders under £60 | Royal Mail Tracked | £12

Orders Over £60 | Royal Mail Tracked | £22

 

Our charges are based on cost of posting via Royal Mail plus the cost of packaging used.


Returns

I want you to be completely satisfied with your purchase. If for any reason you are not, I offer returns on eligible items within 14 days of receiving your order. Items must be returned in their original condition and packaging. Please note that custom or made-to-order items (such as rings) are non-refundable unless faulty.

To initiate a return, please contact us at jewellery@ameliastone.co.uk for further instructions. Return postage costs are the responsibility of the customer unless the item is faulty or incorrect.